Shipping, Returns & Refunds

Processing and shipping timing

Available shipping methods, charges, and current delivery estimates are shown before payment. Some products are made, printed, or packed after an order is placed, so production time and carrier transit time may both apply. Any specific product or checkout estimate controls over a general statement on this page.

DiscFunktional will maintain a reasonable basis for a shipping promise. If no different shipping time is clearly stated, the order will be shipped within 30 days or DiscFunktional will provide a delay notice with a revised estimate and the choice to consent to the delay or cancel for a full refund of the unshipped item, as applicable. If an order cannot be fulfilled, it will be canceled and refunded rather than left open indefinitely.

Order changes and cancellations

Contact us promptly if an address, size, color, quantity, or other option is wrong. A change or cancellation is not guaranteed after production, fulfillment, or carrier processing begins. If a requested change is possible, any price or timing difference must be confirmed before it is applied. DiscFunktional will not substitute a materially different product without the notice and refund rights required by law.

Addresses, tracking, and delivery problems

• Provide a complete deliverable address, including apartment, unit, suite, and recipient details where needed.
• Tracking is a carrier estimate and can take time to update after a label is created.
• If a package is marked delivered but missing, check nearby doors, parcel lockers, building staff, household members, and the carrier, then contact DiscFunktional.
• For a package returned because of an incomplete or incorrect customer-provided address, any reshipment cost will be explained before reshipping. No additional charge applies when the error was DiscFunktional’s.

Damaged, misprinted, defective, or wrong items

Contact DiscFunktional within 7 days after delivery with the order number, checkout email, product name, packaging photos, and clear photos of the issue. Keep the item and packaging until instructions are provided. After review, DiscFunktional will provide an appropriate replacement, repair path, refund, or other remedy. Reporting within 7 days helps with fulfillment claims, but this request does not limit a longer nonwaivable warranty or legal right.

Unused non-custom returns

Unused, non-custom items may be returned within 14 days after delivery after receiving return authorization. The item must be clean, unworn, unwashed, uninstalled, and in resalable condition with included parts and packaging. Contact DiscFunktional before sending anything; an unauthorized package or a package sent to a print partner or return address not provided by support may be delayed or refused.

Return costs and exclusions

• For an approved preference, fit, or change-of-mind return, the customer pays return shipping. Original outbound shipping is not refundable unless required by law.
• For a confirmed damaged, defective, misprinted, or wrong item, DiscFunktional pays reasonable return shipping when a return is requested, or may resolve the issue without requiring a return.
• No restocking fee is charged for an approved return under this policy.
• Customized or personalized items received as ordered, worn or washed apparel, used towels, applied stickers, installed or used accessories, and goods damaged after delivery are not eligible for a change-of-mind return. Defect, misprint, wrong-item, and nonwaivable warranty rights still apply.

Direct exchanges are not guaranteed. The clearest path may be an approved return and a separate order for the replacement size or item.

Refunds

After an approved return is received in refundable condition and the information needed to locate the cleared payment is available, the refund will be sent to the original payment method within 30 days, and normally sooner. If payment was made through a third-party creditor or wallet, posting time may depend on that provider. Required refunds are not replaced with store credit unless you affirmatively choose store credit.

If only part of an order is canceled or returned, the refund covers the eligible item and any shipping amount required by the way shipping was calculated or by applicable law. A full cancellation for failure to ship includes the amounts required by law. A refund required because an order could not ship or you canceled instead of consenting to a delay will be issued within the applicable FTC deadline—generally within seven working days when a third party is the creditor, or within one billing cycle only when the seller itself extended the credit.

How to start a request

1. Open the Contact page.
2. Choose or write “Order support.”
3. Include the order number, checkout email, item, requested outcome, and photos when relevant.
4. Wait for return or replacement instructions before mailing an item.